Desarrollo y validación de un cuestionario de satisfacción de pacientes con el seguimiento farmacoterapéutico en farmacias comunitarias / Development and validation of a patient satisfaction questionnaire on pharmaceutical care in community pharmacies

Objetivo. Desarrollar y validar un cuestionario de rápida administración para valorar la satisfacción de los pacientes con el servicio de seguimiento farmacoterapéutico (SFT) en las farmacias comunitarias españolas. Material y métodos. Se diseñó un cuestionario autoadministrable semiestructurado centrado en la percepción de los pacientes sobre la experiencia acumulativa con el servicio de SFT. El mismo fue revisado por un panel de 8 expertos en 2 rondas. La validación se realizó en farmacias comunitarias que aceptaron participar y que prestaban el servicio de SFT. Se incluyeron a todos los pacientes o a sus cuidadores que concurrieron durante el período de estudio y que supieran leer y escribir. A fines de valorar las evidencias de validez como estructura interna se realizó un análisis factorial exploratorio de componentes principales y la fiabilidad se estimó a través del coeficiente alfa de Cronbach. Resultados. Participaron 8 farmacias comunitarias pertenecientes a 7 provincias de España y se obtuvieron 103 cuestionarios. El análisis factorial reveló un único componente explicando el 33,6% de la varianza total. Se obtuvo un coeficiente alfa de Cronbach de 0,75. Los pacientes expresaron comentarios adicionales en un 9,7% de los cuestionarios que se relacionaron a resaltar la atención recibida y a agradecer por el servicio de SFT recibido. Conclusiones. El cuestionario desarrollado ha presentado evidencias de validez de contenido, validez como estructura interna y fiabilidad para valorar la satisfacción de los pacientes con el servicio de SFT en las farmacias comunitarias españolas (AU)

Objective. To develop and validate a rapid administration questionnaire to assess patient satisfaction with the pharmaceutical care (PhC) service in Spanish community pharmacies. Methods. A semi-structured and self-administered questionnaire was designed focused on the cumulative experience of patients with the PhC service. This was reviewed by a panel of 8 experts in 2 rounds. The validation was carried out in community pharmacies that performed the PhC service and agreed to participate. All patients or their caregivers who attended a pharmacy during the study period, and who could read and write, were included. An exploratory factor analysis was performed to assess the validity as evidence of internal structure and reliability was estimated using Cronbach's alpha coefficient. Results. A total of 8 community pharmacies belonging to 7 provinces of Spain took part and 103 questionnaires were obtained. Factor analysis revealed a single component explaining 33.6% of the total variance. We obtained a Cronbach's alpha coefficient of 0.75. Patients additional comments expressed in 9.7% of the questionnaires were related to emphasising, and thanking for, the care provided by the PhC service. Conclusions. The questionnaire developed has provided evidence of content validity, internal structure validity, and reliability to assess the patient satisfaction with the PhC service in Spanish community pharmacies (AU)

[Development and validation of a patient satisfaction questionnaire on pharmaceutical care in community pharmacies]. / Desarrollo y validación de un cuestionario de satisfacción de pacientes con el seguimiento farmacoterapéutico en farmacias comunitarias.

OBJECTIVE: To develop and validate a rapid administration questionnaire to assess patient satisfaction with the pharmaceutical care (PhC) service in Spanish community pharmacies. METHODS: A semi-structured and self-administered questionnaire was designed focused on the cumulative experience of patients with the PhC service. This was reviewed by a panel of 8 experts in 2 rounds. The validation was carried out in community pharmacies that performed the PhC service and agreed to participate. All patients or their caregivers who attended a pharmacy during the study period, and who could read and write, were included. An exploratory factor analysis was performed to assess the validity as evidence of internal structure and reliability was estimated using Cronbach's alpha coefficient. RESULTS: A total of 8 community pharmacies belonging to 7 provinces of Spain took part and 103 questionnaires were obtained. Factor analysis revealed a single component explaining 33.6% of the total variance. We obtained a Cronbach's alpha coefficient of 0.75. Patients additional comments expressed in 9.7% of the questionnaires were related to emphasising, and thanking for, the care provided by the PhC service. CONCLUSIONS: The questionnaire developed has provided evidence of content validity, internal structure validity, and reliability to assess the patient satisfaction with the PhC service in Spanish community pharmacies.